Returns & Exchanges

METATONE RETURN POLICY
If you have received the product and are unsatisfied with the item we will accept a return within 14 days of receiving. The items must be in new condition, with tags attached, and in original packaging. Customers will be responsible for return shipping costs. Once we receive the item, expect a refund within 5-7 business days from the original method of payment.
RETURN CLAIM PROCEDURE
TO RETURN A PURCHASE, PLEASE FOLLOW THE FOLLOWING INSTRUCTIONS:
  •  CLICK ON THIS LINK TO ACESS YOUR ORDER
  • TYPE IN YOUR UNIQUE ORDER # AND ZIP CODE
  • SUBMIT REQUEST AND FOLLOW PROCEDURES GIVEN ON SCREEN
  • PACK PRODUCT WITH SUITABLE PACKAGING MATERIALS. ENSURE THAT RETURN INCLUDES MERCHANDISE IN ORIGINAL, UNWASHED, UNUSED CONDITION, WITH ORIGINAL PACKING MATERIALS, AND AFFIX RETURN LABEL TO YOUR RETURN.
  • DROP YOUR RETURN PACKAGE OFF AT ANY UPS SHIPPING LOCATION.
 
WE WILL NOTIFY YOU AS SOON AS YOUR RETURN IS PROCESSED. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT ORDERS@STRATAMFG.COM FOR ASSISTANCE.